RETURN POLICY

  1. ORDER PROCESSING
    Order processing will begin immediately after you place your order. Therefore,unchangeableorders after they have been shipped. This includes product changes, refunds, shipping methods, delivery addresses, order cancellations, etc.
  2. RETURN

Customers need to submit a return request within 7 days of receiving the production be considered for store credit. Return requests submitted after the specified time will benot accepted.

The product must beReturn in original condition as received– meansNot to be brushed, washed, cut, used, dyed or altered in any way(original straps must be intact).

Please send returned product with:

Full name:

Phone number:

Reason for return and original invoiceto the following address:

Note:Used products (cut weft, plucked lace, cut lace, custom lace, bleached lace, dyed hair, etc.)Returns will not be accepted.

IMPORTANT:DUE TO THE SENSITIVE NATURE OF LACE PRODUCTS (FULL LACE WIG, LACE CLOSURE AND LACE FRONTAL), WENO RETURNS, EXCHANGES OR REPLACEMENTS ACCEPTEDFOR THESE PRODUCTS.

  • RETURN & RETURN POLICY DUE TO FAILED DELIVERY

Return address:
Dong Tho Industrial Cluster, Yen Phong, Bac Ninh, Vietnam
📞 Phone: +84 81 363 6838

🔁 Return instructions

To ensure the safety of your package and avoid loss,We recommend that you return the item using a courier service that has a tracking number and requires a signature upon delivery.
X Hair is not responsible for any packages lost during return shipping.

❌ Returns are not accepted in the following cases:

  • Used products, including: cut weft, combed hair, used, plucked lace, cut lace, custom lace, bleached lace, dyed hair, etc.
  • Products included in the discount or clearance program:All products purchased during promotions or clearance are non-returnable – under any circumstances.

💵 Shipping Costs & Store Credit

  • Client pay shipping costs when returning goods.
  • After receiving the returned item and verifying that the product is intact for resale,You will be given store credit in the form of an E-Gift Card..
  • If your original order was part of a promotion that has ended,New orders will not be eligible for that promotion again..
  • Store Credit / E-Gift Card cannot be redeemed for cash under any circumstances.
  • All returned or undeliverable packages will be charged a flat restocking fee of $35.
  • Original shipping charges and Route Protection costs are non-refundable.

IMPORTANT:DUE TO THE SENSITIVE NATURE OF LACE PRODUCTS (FULL LACE WIG, LACE CLOSURE AND LACE FRONTAL), WENO RETURNS, EXCHANGES OR REPLACEMENTS ACCEPTEDFOR THESE PRODUCTS.

CONTACT US

Please leave your information below for consultation.

Name: 

Phone number: 

Email: (if any):

Nation:

Products of interest:

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Customers can contact directly via whatsapp